Privacy Policy
Your data and your trust are things we take seriously. Here is exactly what we collect, why we collect it, and how we protect it.
SSL Encrypted
All data transmitted between your browser and our servers is encrypted end-to-end.
Razorpay PCI-DSS
Payment processing certified to the highest global security standard — Level 1 PCI-DSS.
No Data Selling
We will never sell, rent, or lease your personal data to any third party for any reason.
Easy Opt-Out
Unsubscribe from any marketing communication instantly — send an Email.
Minimal Collection
We collect only what is strictly necessary to process and deliver your order.
Your Rights
You can request access, correction, or deletion of your data at any time.
Our Commitment to Privacy
Formiva Studio is committed to ensuring that your privacy is protected at all times and in all circumstances. This policy is written in plain language — not legal jargon — because we believe you deserve to understand exactly how your information is used, not be confused by it. It outlines how we collect, process, store, and safeguard any personal data you share with us when using our website or placing an order.
Information We Collect
- Identity Information: Your name, as provided during checkout or when contacting us.
- Contact Information: Phone number and email address, used for order updates and delivery notifications.
- Delivery Address: Your shipping address, used exclusively to dispatch your order.
- Payment Information: Processed entirely through Razorpay. We never see, receive, or store your card number, UPI ID, or banking credentials.
- Browsing Data: Pages visited, time on site, and device type — collected anonymously via server logs for site performance improvement only.
- Communication Records: Email messages with our support team, retained for order resolution purposes.
How We Use Your Data
- Order Processing: Your name, address, and phone number are used exclusively to manufacture, package, and deliver your order accurately.
- Shipping Notifications: We share your phone number and address with our courier partner (Delhivery or BlueDart) solely for delivery purposes.
- Order Communication: We use your Email to send order confirmations, dispatch alerts, and tracking information.
- Service Improvement: Aggregate, anonymised browsing data helps us understand how customers use our website and improve the experience.
- Marketing (Optional): We may occasionally send messages about new product launches, exclusive offers, or design inspiration. You can opt out of these at any time by clicking unsubscribe in emails.
Payment Security
All payment transactions on Formiva Studio are handled exclusively through Razorpay, a Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certified payment gateway — the highest level of payment security certification available globally.
Formiva Studio does not at any point see, receive, transmit, or store your credit card number, debit card details, UPI ID, net banking credentials, or any other sensitive financial information. This data goes directly from your browser to Razorpay's encrypted servers.
Data Sharing & Third Parties
We will never sell, distribute, rent, or lease your personal information to any third party for commercial purposes. Period. We share your data with third parties only in the following strictly limited circumstances:
- Courier Partners (Delhivery, BlueDart): Receive your name, delivery address, and phone number to execute delivery. They are contractually bound to use this data only for delivery.
- Razorpay: Processes your payment. Operates under their own PCI-DSS certified privacy framework.
- Legal Requirement: We may disclose information if required to do so by law, court order, or government authority.
Cookies & Tracking
Our website uses essential session cookies to maintain your shopping cart and ensure a seamless browsing experience across pages. We do not use invasive third-party advertising cookies, pixel tracking, or cross-site user profiling. You can disable cookies entirely in your browser settings, though this will prevent your shopping cart from functioning correctly.
Data Retention
We retain your order information for a minimum of 3 years for legal, accounting, and warranty purposes. Communication records (Email) are retained for 2 years. Anonymised browsing data may be retained indefinitely as it cannot be linked to any individual. If you request deletion of your personal data, we will action it within 30 days, subject to any legal retention obligations.
Your Rights
- Right to Access: Request a complete copy of the personal data we hold about you.
- Right to Correction: Ask us to update or correct inaccurate information at any time.
- Right to Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Right to Opt-Out: Withdraw consent for marketing communications at any time without affecting your ability to place orders.
- Right to Portability: Request your data in a structured, machine-readable format.
To exercise any of these rights, email us at support@formivastudio.com. We will respond within 48 hours.
Changes to This Policy
We may update this Privacy Policy as our business grows and as regulations evolve. Any changes will be posted on this page with an updated revision date. We will notify existing customers of material changes via Email. Continued use of our website after changes are posted constitutes acceptance of the revised policy.
Privacy concerns or data requests?
Contact us directly. We will respond personally within 48 hours — no automated responses, no ticket numbers.
Contact Us Directly